Stock Patch Order  FAQ's

What is the minimum order for Stock Patches?

There is no minimum order required for stock patches.  You can order 1 patch or as many as you need.

What is your Stock Patch Price?

See our STOCK PATCH page for the most up-to-date pricing.  We offer Mix & Match Stock Patch pricing categories; the more patches you order, the price per patch reduces (Unless othewise noted in the patch individual price).   ALSO, check our SALE Department for special prices and our CLEARANCE Department for even better savings.  (All prices are subject to change without prior notice due to market conditions, material costs or other factors).

How long does it take to process and ship orders?

We process and ship in stock orders within 24-48 hours.  In the event that your order is not ready to ship, we will follow up with an email notification or phone call.

How can I get an itemized invoice?

Itemized invoices are available immediately after placing your online order.

Can I modify or cancel my order?

Unprocessed orders have the option to be modified or cancelled. Please call our office at 800-472-8866 for questions.

What payment methods are accepted for online and phone orders?

We accept American Express, Visa, MasterCard, Discover and PayPal.

Do you offer coupon codes?

Our website offers Patches for Every Budget. While we don’t offer coupon codes, you can find clearance items as low as 34¢, 50¢, and 60¢, along with our weekly 80¢ sales.

How long does it take to process backorders?

Our goal is to have inventory in stock and ready to ship when orders are received. However, if an item is out of stock, please allow up to 10 to 12 business days for your order to be processed and shipped complete. 

Can I swap backordered item(s) for something in stock?

Yes.  Our fun patch collection features over 3,000 stock patch options, which provides alternatives for substituting backordered items, just give us a call 800-472-8866 - we are happy to help.

When do your weekly sales start?

New Weekly Sales are available each Wednesday of the week. Watch our FACEBOOK Live at 10:00am CST Wednesday Mornings.

How long do weekly sales last?

Our sale department is dynamic, meaning we add more patches to the sale along the way.  In general, our sales are for 2 weeks - but you can check the sale date at the top of our SALE Department Header.

How to Iron On Patches?

Unless otherwise noted, our stock patches include an Iron On Backing.  Instructions are on the back of each Invoice with your package. You can also view our YouTube Video: https://www.youtube.com/watch?v=xpanXoFb-Vg

Can I return stock patches?

Any unused stock patch items in good condition may be returned within 30 days of the original invoice date. Refund amounts will be calculated based on the adjusted quantity pricing. A $5.00 shipping fee adjustment will apply if the adjusted return is under 200 pieces. Credits will be issued in the original form of payment.  See our complete policy in the Footer section - RETURNS.  Or give us a call 800-472-8866 we are always happy to help.

Shipping & Delivery FAQ's

How much is shipping?

$5 Flat Rate Shipping for orders of 1-199 pieces and FREE Standard shipping for orders over 200 pieces. *Continental United States, US Territories, and APO/FPO addresses.  Shipping with USPS or UPS trackable service of our choice.

Do you offer FREE Shipping?

FREE Standard shipping for orders over 200 pieces. Continental US only.  *Continental United States, US Territories, and APO/FPO addresses.  Shipping with USPS or UPS trackable service.

Do you offer Faster Shipping options?

We offer UPS 2Day Air for time sensitive orders.  It is best to place this order with us directly, to confirm all important details. Orders should be placed by 12:00pm-cst.  Should your order not be ready to ship complete, we will notify you.

*UPS 2Day Air is qualified as Business Days. For example, orders received on a Friday by 12:00pm-cst would receive an estimated delivery date of Tuesday.

*UPS 2Day Air service will not guarantee on time delivery during inclement weather or national disasters.

Do you ship Internationally?

International shipping to Canada is available vis USPS Priority Mail Service.  Please call our office to place your order and receive your shipping cost.

How fast will I receive my order?

Standard USPS Ground Advantage to most areas averages 3-10 business days for delivery. 

Can I get my tracking number?

Once your order is shipped you will receive an email notification with tracking information. Be sure to include a valid email with your order.

Account & Tech FAQ's

How do I login to my account?

Login using your registered email and password.  

I forgot my password – how can I reset it?

You can reset your password by logging in and select Forgot Password.  Watch for an email notification with reset instructions. 

I did not get the resent password email?

Email notifications are sent unless you opted-out from receiving emails at the time the account was originally setup.  We also recommend to check spam/other folders.

How can I view my order history?

1.      Login to your account.

2.     Select account info at the top of our website. 

3.     Select "View your order history’’ to view your order history details.  

How do I redeem account credit?

Account credits cannot be redeemed online; we ask that you call our office at 800-472-8866 when ready to place your next order. 

Custom Patch FAQ's

Do you offer custom patches?

Snappylogos, Inc. specializes in custom patches for EVERYONE! - Youth Groups, Commercial, Police, Fire and Special Events.  We are passionate about turning your designs into stitched patches you can be proud to wear!

What is the minimum order?

The minimum order for custom patches is 50 pieces.

How can I obtain a quote?

Upload a copy of your design using our easy web uploader found under our custom patch web page or simply email sales@snappylogos.com or call our experienced team - we are always happy to help.  800-472-8866

What is the artwork fee for custom patches?

FREE artwork assistance is provided for all approved and confirmed quotes.

How many thread colors can we use for custom patches?

Our standard pricing includes up to 9 thread colors.  But, you can add more colors as needed - simply call us for a quotation. 

How long does it take to create custom patches?

The entire process is about 4-5 weeks and as easy as 1, 2, 3!

Step 1: With your quote approval, we will proceed to the art department and email a digital copy of your design within 3-5 business days.

Step 2: Approve your digital art, provide us with your exact quantity and your payment and we will begin with the production of your patches.  Please allow about 3-4 weeks, unless otherwise noted. 

Step 3: We will ship your order and email the tracking information for your records.

Give our office a call!  We are always happy to help!

800-472-8866 (M-F 9:00 - 4:00 CST)